
VISION
Since the inception, MFSD has had excellence as its landmark, meaning the study and research of the quality of the provision of the online out-of-court resolution service for civil and commercial disputes.
Excellence is combined with innovation, meaning the study and research in the various sectors of legislation and regulatory standards of new and modern procedures and methods for extrajudicial resolution of civil and commercial disputes.
The activity is aimed at offering businesses and professionals who assist them solutions to disputes that are effective, transparent, fast and sustainable from an economic and environmental point of view.
Providing online out-of-court dispute resolution services to Italian businesses and professionals naturally led MFSD to operate in the European Union first and then internationally.

EXCELLENCE
Capacity Building and Know-How and Value Enhancement

INNOVATION
Transformation, revolution and search for solutions consciously using digital and artificial intelligence

FOR BUSINESSES AND
PROFESSIONALS
Paying attention to those who manufacture goods and provide service

DOMESTIC AND INTERNATIONAL
Local vision and inspiration abroad
VALUES
There is no vision if it is not based on values. Entailing the capacity for businesses and professionals to seek and obtain the right to access to Justice, meaning the in the extrajudicial resolution of disputes, on equal basis, in collaboration with stakeholders, in an independent, sustainable, neutral, ethical and inclusive way. These are the values on which the daily action of MFSD is based on and carried out.

SUSTAINABILITY
providing access to an out-of-court settlement dispute ecosystem fo all and build effective, accountable and inclusive ADR Centre

EQUALITY
Treat different people and facts the same way

COOPERATION
Listening, facilitation and relationship building

INDEPENDENCE
Absolute autonomy from entities or persons

SUSTAINABILITY
Respect for human and environmental resources

NEUTRALITY
Extraneousness to the interests at stake

ETHICS
Adoption and respect of shared values

INCLUSION
Acceptance, tolerance, empathy
