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8 Dicembre 2021
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COMPLAINTS

MFSD is committed to treating everyone who is visiting its website and is involved in ADR services with respect and courtesy and will do all we can to make sure you’re satisfied with the guidance and support we offer.

Sometimes, you may feel that we, a ADR provider, or one of our services has let you down. If this is the case, please let us know so we can try to fix things. Rest assured, we’ll make sure your complaint is fully investigated.

We have slightly different complaints processes depending on who your complaint is with.

• If your complaint is with us, and you feel our Case Managers and Clerks were unable to resolve it, or you’re unhappy with our service, please follow the MFSD complaint process, please register to this website, fill the complaint form and send to responsabile@mfsd.it.
• If your complaint is about a mediator or other neutral (i.e. arbitrator, examiner, etc.) rather than directly about us, please follow our complaint process.
• If you wish to complain about data in our ADR (i.e. mediation, domain dispute, etc.) services, please register to this website, follow our privacy complaint process.
• If you wish to complain about the content of a website, please register to this website, follow our complaint to websites content process.

MFSD mediation complaint process: please register to this website, fill up the form (Feedback & Complaints Form) downloadble here below and send by e-mail to: mediation@mfsd.it - kind attention of Pierfrancesco C. Fasano (Case Manager).  

MFSD .it domain dispute complaint process: please register to this website, fill up the form (Feedback & Complaints Form) downloadble here below and send by e-mail to: responsabile@mfsd.it - kind attention of Stefano Monguzzi (Case Manager)

MFSD URS complaint process: please register to URS website (www.urs.mfsd.it), fill up the Contact sending by e-mail to: urs@mfsd.it - kind attention of Ivett Paulovics (Case Manager)

MFSD privacy complaint process: please register to this website, fill up the Contact form sending by e-mail to: responsabile@mfsd.it - kind attention of Data Protection Compliance Officer.
  
MFSD websites content complaint process: please register to this website (Contact), fill up the Contact form sending by e-mail to: kind attention of Christian Giglio (webmaster).

PDF
Feedback-complaint form
852 KB
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